XInquiry - QSAN Service Portal

Query Results

Serial Number: {{ warrantyResult.sn }}

Status: {{ warrantyResult.status }}

Customer ID: {{ warrantyResult.customerId || 'N/A' }}

Customer Name: {{ warrantyResult.customerName || 'N/A' }}

Warranty Start Date: {{ warrantyResult.start }}

Warranty End Date: {{ warrantyResult.expiration }}

Part Number: {{ warrantyResult.pn || 'N/A' }}

Extended Warranty No.: {{ warrantyResult.ext_warranty_num }}

Extended Warranty Exp.: {{ warrantyResult.ext_warranty_exp }}

Exclusive Warranty Exp.: {{ warrantyResult.service_exp }}

Exclusive Contract Level: {{ warrantyResult.service_lvl }}

Exclusive Contract No.: {{ warrantyResult.service_num }}

Remarks/Notes: {{ warrantyResult.remarks }}

{{ $root.t('rc_integrity_progress') }} {{ $root.rcScanProgress().done }} / {{ $root.rcScanProgress().total || '—' }}

{{ $root.t('rc_integrity_bad') }}（{{ $root.rcIntegrity.lastMismatchCount }} / {{ $root.rcIntegrity.lastCheckedCount }}） {{ $root.t('rc_integrity_good') }}（{{ $root.rcIntegrity.lastCheckedCount }}） · {{ $root.t('rc_integrity_last') }} {{ $root.fmtDateTime($root.rcIntegrity.lastRun) }} · {{ $root.t('rc_baseline_rd') }} {{ $root.rcBaselineSummary().rd }} · {{ $root.t('rc_baseline_self') }} {{ $root.rcBaselineSummary().self }}

Tag:

{{ item.audience === 'internal' ? $root.t('rc_internal') : $root.t('rc_customer') }}

{{ item.md5 }} {{ $root.rcFileStatus(item.url).label }} RD {{ item.rdMd5Ok === false ? '✘' : '✔' }} {{ $root.t('rc_no_rd') }}

{{ $root.t('rc_download') }} {{ $root.t('rc_download') }} Release Note

{{ resourceModalMode === 'create' ? $root.t('rc_add') : $root.t('rc_edit') }}

{{ $root.t('rc_f_title') }} *

Tags (OEM / private visibility)

Module placeholder.

RMA Contact Information

Contact Name{{ activeCase.customerContactName || '—' }}

Email{{ activeCase.customerEmail || '—' }}

Tel / Phone{{ activeCase.customerTel || '—' }}

Zip / Postal{{ activeCase.customerZipcode || '—' }}

Return Shipping Address{{ activeCase.customerShippingAddress || '—' }}

{{ $root.t('hist_page_prefix') }} {{ historyLogTotal }} {{ $root.t('hist_page_mid') }} {{ historyLogPage }} / {{ historyLogTotalPages }} {{ $root.t('hist_page_suffix') }}

{{ historyCommentText.length }} / 1000

{{ $root.t('hist_page_prefix') }} {{ historyCommentTotal }} {{ $root.t('hist_page_mid') }} {{ historyCommentPage }} / {{ historyCommentTotalPages }} {{ $root.t('hist_page_suffix') }}

{{ t('override_desc') }} {{ t('st_name_' + activeCase.currentStage) }}.

Awaiting Approval

Your RMA case has been received. Our team is reviewing it and will approve shortly.

Case Approved

Your RMA case is confirmed. You may optionally fill in your shipping contact details below.

Contact Name{{ activeCase.customerContactName || '—' }}

Email{{ activeCase.customerEmail || '—' }}

Tel / Phone{{ activeCase.customerTel || '—' }}

Zip / Postal{{ activeCase.customerZipcode || '—' }}

Return Shipping Address{{ activeCase.customerShippingAddress || '—' }}

A new RMA case has been created and is awaiting your approval.

RMA Contact Information

Contact Name{{ activeCase.customerContactName || '—' }}

Email{{ activeCase.customerEmail || '—' }}

Tel / Phone{{ activeCase.customerTel || '—' }}

Zip / Postal{{ activeCase.customerZipcode || '—' }}

Return Shipping Address{{ activeCase.customerShippingAddress || '—' }}

Inspection report required before requesting approval.

Out of warranty — quotation required before repair.

No issues found — proceed directly to Inspection.

No user damage — proceed directly to Ready to Ship.

No user damage — proceed directly to Shipped.

{{ $root.t('dash_sla_col_ticket') }}	{{ $root.t('dash_sla_col_customer') }}	{{ $root.t('dash_sla_col_stage') }}	{{ $root.t('dash_sla_col_status') }}	{{ $root.t('dash_sla_col_action') }}
{{ $root.t('dash_sla_empty') }}
{{ c.ticket }} {{ c.model }}	{{ c.cust \|\| '—' }}	{{ $root.t('st_name_' + c.currentStage) }}	{{ $root.t('dash_sla_overdue') }} {{ Math.abs(c.slaData.daysLeft) }}d {{ c.slaData.daysLeft }} {{ $root.t('dash_sla_left') }}	{{ $root.t(getActionSuggestion(c.currentStage)) }}

{{ $root.t('dash_pend_col_ticket') }}	{{ $root.t('dash_pend_col_reason') }}	{{ $root.t('dash_pend_col_stage') }}
{{ $root.t('dash_pend_empty') }}
{{ c.ticket }} {{ c.cust }}	{{ $root.t(getPendingReason(c)) }}	{{ $root.t('st_name_' + c.currentStage) }}

{{ $root.t('tbl_part_no') }}	{{ $root.t('tbl_qty') }}	{{ $root.t('tbl_action') }}
{{ $root.t('tbl_no_parts') }}

{{ $root.t('tbl_part_type') }}	{{ $root.t('tbl_part_no') }}	{{ $root.t('tbl_qty') }}	{{ $root.t('tbl_subtotal') }} ({{ currencySymbol }})
{{ $root.t('s3_inspection_fee') }}			{{ currencySymbol }}{{ (inspectionFee * multiplier).toLocaleString(undefined, {minimumFractionDigits: 2, maximumFractionDigits: 2}) }}
Labor Lines
{{ line.name }}	{{ line.hours }} hr × ${{ line.rateUSD }}/hr	—	{{ currencySymbol }}{{ (laborLineFee(line) * multiplier).toLocaleString(undefined, {minimumFractionDigits: 2, maximumFractionDigits: 2}) }}
Labor Subtotal:			{{ currencySymbol }}{{ (laborSubtotal * multiplier).toLocaleString(undefined, {minimumFractionDigits: 2, maximumFractionDigits: 2}) }}
{{ $root.t('lbl_parts') }}
{{p.type \|\| '-'}}	{{p.model \|\| '-'}}	{{p.qty}}	{{ ((p.qty * (p.unitPrice \|\| 0)) * multiplier).toLocaleString(undefined, {minimumFractionDigits: 2, maximumFractionDigits: 2}) }}
{{ $root.t('s3_labor_fee') }}			{{ currencySymbol }}{{ (userDamageFee * multiplier).toLocaleString(undefined, {minimumFractionDigits: 2, maximumFractionDigits: 2}) }}
{{ $root.t('s3_total') }}:			{{ currencySymbol }}{{ totalCost.toLocaleString(undefined, {minimumFractionDigits: 2, maximumFractionDigits: 2}) }}

{{ $root.t('tbl_part_no') }}	{{ $root.t('tbl_qty') }}	{{ $root.t('tbl_action') }}
{{ $root.t('s4_no_parts') }}

ID	{{ $root.t('col_name') }}	{{ $root.t('col_email') }}	{{ $root.t('col_password') }}	{{ $root.t('col_role') }}	{{ $root.t('col_status') }}	{{ $root.t('col_actions') }}
{{ acc.id \|\| index + 1 }}	{{ acc.name \|\| acc }}	{{ getEmailDisplay(acc) }}	********	{{ acc.role }} {{ acc.partner_id }} {{ t }}	{{ acc.status \|\| 'Active' }}	read-only
{{ $root.t('lbl_loading') }}

ID	{{ $root.t('col_category') }}	{{ $root.t('col_model_name') }}	{{ $root.t('col_lifecycle') }}	{{ $root.t('col_psu') }}	{{ $root.t('col_actions') }}
{{ mod.id }}	{{ mod.type \|\| 'Storage' }}	{{ mod.name }}	{{ mod.status \|\| 'Active' }}	{{ mod.psu \|\| 'Standard' }}	read-only
{{ $root.t('lbl_no_data') }}

ID	{{ $root.t('col_type') }}	{{ $root.t('col_part_name') }}	{{ $root.t('col_status') }}	{{ $root.t('col_actions') }}
{{ part.id }}	{{ part.type \|\| 'Component' }}	{{ part.name }}	{{ part.status \|\| 'Active' }}	read-only
{{ $root.t('part_no_match') }}

ID	{{ $root.t('col_type') }}	{{ $root.t('bom_col_name') }}	{{ $root.t('col_status') }}	{{ $root.t('col_actions') }}
{{ bom.id }}	{{ bom.type \|\| 'Assembly' }}	{{ bom.name }}	{{ bom.status \|\| 'Active' }}	read-only
{{ $root.t('bom_no_results') }}

{{ $root.t('labor_col_item') }}	{{ $root.t('labor_col_hours') }}	{{ $root.t('labor_col_cost') }} (USD)	{{ $root.t('tbl_action') }}
{{ $root.t('labor_no_items') }}
{{ item.name }}	{{ item.hours }} hr	${{ (item.hours * laborHourlyRate).toFixed(2) }}

#	{{ $root.lang==='en' ? 'Description' : '描述' }}	{{ $root.lang==='en' ? 'Match (PN)' : '條件 (PN)' }}	{{ $root.lang==='en' ? 'Years' : '年限' }}	{{ $root.lang==='en' ? 'Enabled' : '啟用' }}	{{ $root.lang==='en' ? 'Order' : '排序' }}	{{ $root.lang==='en' ? 'Actions' : '操作' }}
{{ idx+1 }}	{{ r.desc }}	{{ wrRuleSummary(r) }}	{{ r.years }}
{{ $root.lang==='en' ? 'No rules — default applies to all.' : '尚無規則，全部套用預設年限。' }}

	{{ $root.t('ci_col_sn') }}	{{ $root.t('ci_col_customer') }}	{{ $root.t('ci_col_change') }}	{{ $root.t('ci_col_note') }}
	{{ r.sn }} {{ $root.t('ci_needs_review') }}	{{ r.customer \|\| '—' }}	{{ f.name }} {{ f.old }} ({{ $root.t('ci_empty') }}) {{ f.new }} —	{{ r.reason \|\| ciNoteText(r) }}
{{ $root.t('ci_no_rows') }}

{{ t('lp_h1a') }}{{ t('lp_h1b') }}

{{ t('lp_login_h') }}

Edit Warranty - {{ warrantyResult.sn }}

{{ toast.title }}

Submit RMA Case

Edit RMA Contact Information

RMA Submission Confirmation

Case Information

Contact Information

{{ $root.t('print_ship_to') }}

Terms & Conditions

{{ t('menu_warranty') }}

Query Results

{{ $root.t('menu_resource_center') }}

{{ item.title }}

{{ resourceModalMode === 'create' ? $root.t('rc_add') : $root.t('rc_edit') }}

{{ t(currentView.replace('admin_', 'menu_')) || currentView }}

RMA Contact Information

{{ t('override_title') }}

Awaiting Approval

Case Approved

{{ t('awaiting_app') }}

RMA Contact Information

{{ t('manual_receiving') }}

{{ t('case_paused_title') }}

{{ t('stage_completion') }}

{{ t('stage_completion') }}

{{ t('stage_completion') }}

{{ t('stage_completion') }}

{{ t('stage_completion') }}

{{ t('stage_completion') }}

{{ t('stage_completion') }}

{{ t('awaiting_app') }}

{{ t('case_closed') }}

{{ $root.t('dash_pipeline_title') }}

{{ $root.t('dash_sla_title') }}

{{ $root.t('dash_pend_title') }}

{{ caseData.id }}

{{ isEdit ? $root.t('modal_title_edit') : $root.t('modal_title_new') }}

{{ activeCase.id }} {{ $root.t('btn_save_short') }} {{ $root.t('btn_cancel_short') }} {{ $root.t('lbl_pending') }} {{ $root.t('lbl_paused') }}

{{ $root.t('s0_ship_info') }}

{{ $root.t('s0_ship_docs') }}

{{ $root.t('stage_remarks') }}

{{ $root.t('s1_evidence') }}

{{ $root.t('s1_assessment') }}

{{ $root.t('stage_remarks') }}

{{ $root.t('so_title') }} {{ $root.t('so_max_note') }}

{{ $root.t('s2_inspection') }}

{{ $root.t('s2_est_bom') }}

{{ $root.t('stage_remarks') }}

{{ $root.t('s3_quote_app') }}

{{ $root.t('s3_details') }}

{{ $root.t('stage_remarks') }}

{{ $root.t('s3_cust_quote_title') }}

{{ $root.t('s4_repair_process') }}

{{ $root.t('s4_parts_replace') }}

{{ $root.t('s4_repair_report') }}

{{ $root.t('s4_action_logs') }}

{{ $root.t('stage_remarks') }}

{{ $root.t('so_ref_title') }} {{ $root.t('so_ref_hint') }}

{{ $root.t('ro_title') }}

{{ $root.t('s5_pkg_verify') }}

{{ $root.t('stage_remarks') }}

{{ $root.t('s6_return_ship') }}

{{ $root.t('stage_remarks') }}

{{ $root.t('menu_rma_terms') }}

{{ $root.t('menu_email_rules') }}

{{ ruleModal.isNew ? 'New Rule' : 'Edit Rule' }}

{{ $root.t('menu_rbac') }}

{{ $root.t('menu_acc') }}

{{ $root.t('menu_mod') }}

{{ $root.t('menu_parts') }}

{{ $root.t('menu_boms') }}

{{ $root.t('menu_labor_config') }}

{{ $root.t('labor_hourly_rate') }}

Inspection Fee

{{ $root.t('labor_items_title') }}

{{ laborItemModalMode === 'create' ? $root.t('labor_add_item') : $root.t('labor_edit_item') }}

{{ $root.t('menu_audit_log') }}

{{ $root.t('audit_cifs_title') }}

{{ t('lp_h1a') }}
{{ t('lp_h1b') }}

{{ $root.t('lbl_pending') }} {{ $root.t('lbl_paused') }}